Reach the support desk

Most questions that land here are about a specific sheet: a grade that does not match the job, a cut list that needs a second opinion, or an order that arrived with a damaged edge. Use the channels below and you will get a straight answer, not a runaround.

Workshop and yard

79036 Moloto Burgs Suite 690
Nhlanhlamouth, NW 7531

Walk-ins welcome during trading hours. Bring a sample or an offcut if the question is about grade or moisture.

Phone and email

027-448-6750
info@buildexplywood.com

Photos of delaminating sheets, edge voids or tricky cut lists help more than a description. Send them through and they get looked at properly.

Trading hours

  • Monday to Thursday: 07:00 - 17:00
  • Friday: 07:00 - 16:00
  • Saturday: 08:00 - 12:00
  • Sunday and public holidays: closed

Collections booked for the same day should be confirmed before 14:00 so the sheet is pulled and checked.

Which channel to use

Call the desk for stock checks, thickness availability and same-day collection questions. It is the fastest route when you are standing in a yard or on site.

Email works better for cut lists, board photos, delivery paperwork and anything that needs a written record you can forward to a client or foreman.

How to reach the desk

Most messages that land here are about a specific sheet: a grade that did not behave, a cut list that will not fit, or a board that swelled after a wet week on site. Pick the route that matches what you have in hand, and include the details below so the answer is useful on the first pass.

Email with photos attached

Best for delaminating edges, void checks and glue line questions. Shoot the sheet edge straight on, plus one wider frame showing the stamp or grade mark. Daylight beats flash every time.

info@buildexplywood.com

Phone for quick board calls

Use this when you are standing in a yard or supplier aisle and need a fast read on thickness, grade or whether a sheet suits shelving versus formwork. Have the sheet dimensions and intended use ready.

027-448-6750

Written notes by post

For cut lists, supplier references or longer project write-ups that are awkward to type out. Send sketches and marked-up cutting plans; they get read properly rather than skimmed.

79036 Moloto Burgs Suite 690
Nhlanhlamouth, NW 7531

Response times

  • Board and grade questions Usually answered within one working day. Include the sheet size, thickness and where it will be used.
  • Cut list reviews Allow two to three working days. Nesting takes longer when grain direction or edge-banding allowance is tight.
  • Delamination and failure reports Logged first, answered after the photos are checked. Wet storage and coastal humidity cases get priority.

If the answer already exists in writing, the faster route is the questions page, which covers grades, glue lines and moisture content in more detail. For anything that needs a person, use contact and the desk will pick it up from there.

Not sure which desk to walk up to?

Support here is mostly about routing. If a sheet has delaminated, a cut list is not nesting the way you hoped, or you cannot tell a WBP glue line from an interior one, the fastest route is usually a photo and a short description. Send both and it gets looked at properly rather than guessed at over the phone.

Board and grade questions

Marine, structural, shuttering or birch-faced. Tell us the job, the exposure and the thickness you had in mind, and we will point at the grade that fits instead of the most expensive sheet on the rack.

Cutting plans and offcuts

Send a rough sketch with dimensions for shelving, carcasses or van panels. We will work through grain direction, kerf and edge-banding allowance so the offcuts stay reusable.

Moisture and finishing

Cupping, raised edges and sealers that fail after one Highveld winter or a coastal summer. Worth reading before you machine a full sheet.

Supplier and trade names

We mention yards in Gauteng, KZN and the Western Cape by trade name only. No paid placement, no steering. Ask and we will say where a board came from.

Get the next notebook entry

One email when a new post goes up: grade comparisons, cutting layouts, sealing notes and the occasional teardown of a sheet that failed on site. No sales mail, no supplier deals. Leave your address below and reply to any issue with a photo or a cut list if you want it worked through in the following post.

Prefer a direct line? Call 027-448-6750 or email info@buildexplywood.com. Post goes to 79036 Moloto Burgs Suite 690, Nhlanhlamouth, NW 7531.

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